Refunds & Returns Policy - Recareu

Effective Date: January 1, 2023

At Recareu, our primary goal is your complete satisfaction with your purchase. Please take a moment to familiarize yourself with our refined Refund and Return Policy:

Refunds or Exchanges:

• We proudly offer a 30-day money-back guarantee for all purchases.
• To qualify for a refund (excluding shipping and handling fees), please return the products via mail within 30 days of delivery.
• Original shipping and handling fees are non-refundable. Return shipping costs are the responsibility of the customer.
• For returned items impacting free shipping eligibility, the deducted shipping and handling amount will align with the original purchase.

Exchanges and Canceled Orders:

• Exchanges will be processed for the same value as the original purchase.
• Canceled orders post-payment confirmation may incur a $100 cancellation fee.

Shipping, Customs, and Lost Packages:

• We assume no responsibility for shipping, handling, customs, duties, taxes, or lost packages.
• If your package is lost, file a claim with your local carrier. Please notify us, as we may assist you with the claim.
• Refunds or exchanges are not possible during an active credit card dispute.

Sale, Discounted, or Clearance Items:

• Items marked as sale, discounted, or clearance are considered final sale and are non-refundable.
• Orders placed beyond the 30-day period have no claim for a refund or credit.

Items Damaged in Transit:

• Report damaged items within 4 days of delivery, providing evidence such as photographs or videos.
• All damage claims must be submitted within this time frame. Claims lacking sufficient evidence may be rejected.

Product Information:

• Before making a purchase, assess your actual needs and measure your size.
• Refunds or returns unrelated to product functioning (e.g., sizes, colors) will not be accepted.

Requirements for Full Refunds: For a full refund, the product must:

• Be in a new, unaltered, and unused condition.
• Be received within 30 days of delivery.
• Be sealed in the original packaging and adequately packaged.
• Be returned to the provided return center address.

Return Procedure: Initiate the return process by contacting our customer service team at cs@recareu.com. Specify your order number in the subject line to confirm product eligibility. In your email, provide details of the items for return, your name, associated email address, phone number, and a receipt or proof of purchase.

Once contacted, pack your return items in the original packaging, include the delivery receipt with your order number, and send them to the provided return center address.

Note: This policy contains important information regarding the process of returning a product for a refund or exchange. To initiate the return process, the customer must contact the customer service team at cs@recareu.com and provide their order number to request the return center address. The returned product must be in a new, unaltered, and unused condition and received within 30 days of delivery to qualify for a refund or exchange. If the customer has any questions or needs further information after the return, they can contact the customer service team.