Shipping Policy

Last Updated: January 1, 2024

At Viocc, our dedication to providing a seamless shopping experience extends globally with our range of health, wellness, and beauty products. Delve into the details of our shipping policy for a comprehensive understanding:

Shipping Costs and Times:

Our shipping options are tailored to diverse needs, considering factors such as destination, package weight, and size.

During the checkout process, shipping costs are meticulously calculated, empowering you to select the option that best suits your preferences.

We endeavor to deliver orders promptly, with delivery times varying based on the destination to ensure efficient service.

Order Processing:

Orders are processed promptly upon payment or confirmation.

For orders placed on weekends or holidays, we ensure they are scheduled for shipping on the subsequent business day.

Upon shipping, an email notification containing detailed tracking information is dispatched to keep you informed. Tracking updates can be accessed at

Customs and Import Duties:

Customers placing orders outside the United States should be aware of potential customs and import duties.

Responsibility for these fees lies solely with the buyer. We recommend consulting your local customs office for insights into applicable charges.

Lost or Damaged Packages:

While we take utmost care in packaging, Viocc holds no liability for products that may be damaged or lost during the shipping process.

In the unfortunate event of damage, customers are encouraged to promptly contact the shipping carrier to initiate a damage claim, retaining all packaging materials until the claim is successfully resolved.

Order Tracking:

Tracking the progress of your order is made convenient through Orders are typically shipped on regular business days, excluding holidays. Orders placed over the weekend are processed on the following Monday.

Address Changes:

Acknowledging potential errors, we accommodate address change requests within a 2-hour window on the same day the order is placed. For assistance, please contact us at

Incorrect Addresses and Contact Numbers:

Customers are advised to ensure accurate delivery addresses and contact numbers during the ordering process.

In the event of a returned package due to inaccuracies, customers are responsible for covering the full reshipping costs.

Delivery Times:

While we aim for efficiency, longer delivery times may be experienced in rural areas or during holidays and disruptive events.

Delays beyond our control, particularly during pandemics, unfortunately, do not qualify for compensation or refunds.

Pickup and Reshipment:

Customers are promptly notified of package availability for pickup post-delivery. It becomes the customer's responsibility to ensure timely retrieval.

Failure to pick up the package may result in its return or abandonment, with associated fees borne by the customer.

Communication and Notifications:

Active monitoring of the provided email address is crucial for staying informed about urgent notifications related to shipping or reminders for timely pickup.

Inspection and Claims:

Thoroughly inspect all received items to ensure they align with the original order. Items that are incorrect should not be opened.

Please note that we do not accept returns or issue refunds for items that have been opened or tampered with.

Important Note: Review and Acceptance of Viocc Policies

Before making a purchase, we strongly recommend reading and familiarizing yourself with all policies on the official Viocc website ( Completion of payment signifies full acceptance and agreement to Viocc policies, specifically those governing the shipment of packages. Compliance with these policies is mandatory for a smooth and satisfactory ordering and shipping process.