Shipping FAQs
We're glad you're reaching out! Do you have a question about your package? Please check our FAQ below for answers to the most frequently asked questions. If you can't find your answer, feel free to contact us using the details at the bottom of this page.
Where is my package?
After placing your order, it typically takes 0-2 business days to process and 3-5 business days for delivery within the United States. If this time has passed, please contact our customer service.
Where can I find my tracking code?
Once your order has shipped, you will automatically receive a Track & Trace code. Please check your spam folder, as our emails sometimes end up there. Note that it may take some time for your Track & Trace link to become active.
I am not satisfied with my package.
Please visit our Exchanges & Returns page for instructions on how to return your package.
If you cannot find the answer to your question, you can always contact us:
- Email: support@viocc.com
- Phone: (+852) 6516 1688