Shipping Policy - Recareu
Last Updated: January 1, 2023
At Recareu, our commitment to providing a seamless shopping experience extends globally with our health, wellness, and beauty products. Dive into the intricacies of our shipping policy for a comprehensive understanding:
Shipping Costs and Times:
- Our shipping options cater to diverse needs, considering factors such as destination, package weight, and size.
- During the checkout process, shipping costs are meticulously calculated, empowering you to choose the option that aligns with your preferences.
- We strive to deliver orders promptly, with delivery times varying based on the destination to ensure a swift and efficient service.
Order Processing:
- The processing of orders occurs promptly upon payment or confirmation.
- For orders placed on weekends or holidays, we ensure they are scheduled for shipping on the subsequent business day.
- Upon shipping, an email notification, inclusive of detailed tracking information, is dispatched to keep you informed. Tracking updates can be accessed at https://www.ship24.com/.
Customs and Import Duties:
- Customers placing orders outside the United States should be aware of potential customs and import duties.
- Responsibility for these fees rests solely with the buyer. We recommend consulting your local customs office for insights into applicable charges.
Lost or Damaged Packages:
- While we take great care in packaging, Recareu holds no liability for products that may be damaged or lost during the shipping process.
- In the unfortunate event of damage, customers are encouraged to promptly contact the shipping carrier to initiate a damage claim, retaining all packaging materials until the claim is successfully resolved.
Order Tracking:
- Tracking the journey of your order is made convenient through https://www.ship24.com/. Orders are typically shipped on regular business days, excluding holidays. Orders placed over the weekend are processed on the following Monday.
Address Changes:
- Recognizing potential errors, we allow address change requests within a 2-hour window on the same day the order is placed. For assistance, please contact us at cs@recareu.com.
Incorrect Addresses and Contact Numbers:
- Customers are advised to ensure accurate delivery addresses and contact numbers during the ordering process.
- In the event of a returned package due to inaccuracies, customers are responsible for covering the full reshipping costs.
Delivery Times:
- While we strive for efficiency, longer delivery times may be experienced in rural areas or during holidays and disruptive events.
- Delays beyond our control, especially during pandemics, unfortunately, do not qualify for compensation or refunds.
Pickup and Reshipment:
- Customers are promptly notified of package availability for pickup post-delivery. It becomes the customer's responsibility to ensure timely retrieval.
- Failure to pick up the package may result in its return or abandonment, with associated fees borne by the customer.
Communication and Notifications:
- Active monitoring of the provided email address is crucial for staying informed about urgent notifications related to shipping or reminders for timely pickup.
Inspection and Claims:
- Thoroughly inspect all received items to ensure they align with the original order. Items that are incorrect should not be opened.
- Please note that we do not accept returns or issue refunds for items that have been opened or tampered with.
Important Note: Review and Acceptance of Recareu Policies Before making a purchase, we strongly recommend reading and familiarizing yourself with all policies on the official Recareu website (https://recareu.com). Completion of payment signifies full acceptance and agreement to Recareu policies, specifically those governing the shipment of packages. Compliance with these policies is mandatory for a smooth and satisfactory ordering and shipping process.